Return Policy

At Veloura Home, your satisfaction is our priority. We want you to feel confident and at ease with every purchase you make. If something isn't right, we're here to help.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Item is unused and in its original condition
• Item is in its original packaging
• Return request is submitted within the return window

2. Return Timeframe

You have 30 days from the date of delivery to initiate a return.

3. Items That Can Be Returned

• Unopened home décor and ambiance products
• Unopened bath & body products in original sealed packaging
• Unopened fragrance and perfume products
• Unopened gift sets and bundles

4. Items That Cannot Be Returned

• Opened or used personal care and bath products
• Opened fragrances or perfumes
• Items marked as final sale
• Gift cards
• Items not in their original condition or packaging
• Items returned after the return window has passed

5. How to Start a Return

To initiate a return, please contact us at velourahomeofficial@gmail.com with your order number and reason for return. Our team will review your request and, once approved, your supplier will be notified to provide a return label within 2 business days. The return label will be emailed to you directly.

6. Return Shipping

A prepaid return label will be provided by our supplier at no cost to you. There are no label fees or restocking fees on eligible returns. We recommend keeping the tracking number for your records. Veloura Home is not responsible for items lost in return transit if a provided label is not used.

7. Refunds

Once your return is received and inspected by our supplier, a refund will be automatically issued to your original payment method. Please allow a few business days for the refund to appear depending on your bank or payment provider.

Please note that original shipping charges are non-refundable.

8. Canceled Returns

If a return is declined or canceled, our team will manually review the case and reach out to you with next steps.

9. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us at velourahomeofficial@gmail.com.

10. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at velourahomeofficial@gmail.com with:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item

We will make it right as quickly as possible.

11. Contact Us

Have questions about your return? We're happy to help.

• Email: velourahomeofficial@gmail.com